Position Status: Non-Exempt, Hourly, Full-Time or Part-Time

Reports To: Dispatcher/Scheduler and Transportation Supervisor

Position Summary:

The Driver is responsible for safely transporting clients and delivering hot meals to clients in a timely and professional manner. This role ensures compliance with all safety regulations, maintains proper vehicle operation, and provides excellent customer service. Drivers play a crucial role in supporting the health and well-being of clients by delivering nutritious meals and ensuring safe transport.

Key Responsibilities:

Transportation Services:

• Safely transport clients to and from appointments, activities, or other designated locations as per the schedule.
• Provide assistance to clients with mobility challenges, including operating lifts or helping with boarding and exiting vehicles.
• Ensure the safety and comfort of clients during transit by adhering to all traffic laws and safety protocols.

Hot Meal Deliveries:

• Pick up hot meals from the designated preparation site.
• Deliver meals to clients promptly and ensure proper handling to maintain food safety and quality.
• Follow specific delivery instructions and protocols to ensure clients receive their meals in optimal condition.
• Document meal deliveries accurately, including client signatures or confirmations as required.

Vehicle Maintenance and Inspection:

• Perform daily vehicle inspections before and after each shift to ensure the vehicle is in safe operating condition.
• Report any maintenance needs or vehicle issues to the Transportation Supervisor promptly.
• Maintain cleanliness and organization of vehicles, including securing meal containers and client belongings as necessary.

Compliance and Documentation:

• Comply with all regulatory requirements, including vehicle safety standards, driver qualifications, and documentation of trips and inspections.
• Accurately complete trip logs, delivery records, and mileage reports.
• Participate in ongoing training and maintain required certifications.

Customer Service:

• Interact with clients, caregivers, and staff in a professional and courteous manner.
• Address client concerns during transportation or meal delivery and report issues to the Transportation Supervisor.
• Act as a representative of Ultimate Care Services, Inc., upholding the company’s mission and values.

Qualifications:

Education and Experience:

• High school diploma or equivalent required.
• Minimum of 2 years of professional driving experience, preferably in a transportation or delivery role.

Certifications and Training:

• Driver’s License: Valid Ohio driver’s license with a clean driving record for at least two years.
• CPR and First Aid Certification: Must be completed within 30 days of hire.
• Food Safety Training: Training on proper food handling, hot meal delivery protocols, and food safety regulations (to be completed before starting meal delivery responsibilities).
• Passenger Assistance Training: Must complete a passenger-assistance training course approved by the Board of Emergency Medical, Fire, and Transportation Services (EMFTS) within six months of hire.
• Drug Test and Background Check: Must pass a pre-employment drug test from a CLIA-certified laboratory and complete background checks as per Chapter 173-9 of the Administrative Code.

Skills and Competencies:

• Strong knowledge of traffic laws and safe driving practices.
• Ability to lift and carry up to 50 lbs to assist clients and transport meal containers.
• Excellent time management and organizational skills to meet delivery and transportation schedules.
• Effective communication and customer service skills.
• Basic understanding of vehicle maintenance and safety protocols.

Physical Requirements:

• Ability to sit, drive, and operate a vehicle for extended periods.
• Ability to lift and carry heavy items, such as meal containers or mobility devices, up to 50 lbs.
• Sufficient visual acuity to read maps, schedules, and traffic signs.
• Adequate hearing and verbal communication skills to interact with clients and follow driving instructions.

EEO Statement:

Ultimate Care Services, Inc. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We are committed to creating an inclusive environment for all employees. If you require accommodations to participate in the application or interview process, please contact: contact@ultimatecareservice.com.

At-Will Employment Statement

Ultimate Care Services, Inc. is an at-will employer, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

This job description does not create a contract of employment or guarantee of continued employment. It is provided as a summary of the responsibilities, qualifications, and expectations of the position and may be modified or updated at any time to meet organizational needs or regulatory changes.

By signing the acknowledgment section of this job description, the employee affirms their understanding of their role and the at-will nature of their employment.